Career opportunities

The Public Adjuster (PA) is a result-oriented self-starter with a positive attitude, with excellent communication, problem solving and strong advocacy skills. The PA is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant’s insurance claim throughout the claim process. The PA works well in a rapid paced environment, models behaviors that reflect APA’s core values and reports to a Claims Director.

The following is a summary of the essential functions. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Manage claims load and resolution of claims through completion in a timely manner in line with APA’s quality standards.
2. Assist Claims Director in inspecting leads and signing them as needed.
3. Inspecting, measuring, presenting, and advocating a claim from beginning to end.
4. Effectively and efficiently utilize support team, legal team, engineering team and leadership team where needed to resolve claims and maximize value for our clients.
5. Effectively and efficiently utilize all claims related management / support systems and tools.
6. Be a good team member, help others where needed.
7. Evaluate our client’s insurance policies in order to determine what coverage may be applicable to a claim.
8. Thoroughly investigate assigned claims and prepare and present a strong claim presentation on behalf of APA’s clients to negotiate a settlement with the insurance company.
9. Prepare detailed scope and cost estimates utilizing experts as required for effective substantiated claim presentation.
10. Properly document claim files pursuant to APA’s Standard Operating Procedures.

Estimator team members are results-oriented self-starters with a positive attitude. They possess excellent verbal and visual communication and problem-solving skills as well as the ability to multi-task. They are an integral part of the APA claim handling process, and as such, need to be able to handle a rapid paced environment, and model behaviors that reflect APA’s core values.

The following is a summary of the essential functions. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Accurately measure and sketch losses in a timely manner in line with APA’s quality standards.
2. Assisting PAs in inspecting, scoping, and estimating losses as needed.
3. Ensuring PA’s estimates are in line with APA’s quality standards.
4. Photo-documenting losses in detail with DSLR, 360, and Infrared cameras, as well as aerial drones.
5. Creating visual aids for APA presentations and claim submissions, as needed by PAs.
6. Being a good team member, helping others where needed.
7. Investigating potential causes of loss, pursuant to a PA’s request.
8. Have a clean driving record and reliable form of transportation.
9. Properly document the claim files pursuant to APA’s Standard Operating Procedures.
10. Ordering expert reports for PAs.
11. Extracting and shipping samples to ITEL for processing.